Terms & Conditions

Cahaya Kembara Travel & Tour Sdn. Bhd.™

Effective Date: 1/1/2025

1. Introduction

Welcome to Cahaya Kembara Travel & Tour Sdn. Bhd.™ (“the Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our services, including but not limited to group flight tickets, accommodation rentals, event management, tour packages, theme park e-tickets, and other related travel services. By engaging with our services, you (“the Customer,” “you,” or “your”) agree to be bound by these Terms. Please read them carefully.

2. Booking and Payment

2.1 Reservations and Deposits

• All bookings are subject to availability and confirmation by the Company.
• A deposit may be required to secure your reservation. Deposit amounts vary by service.
• Full payment is required no later than [insert number] days prior to departure or event date.

2.2 Payment Methods

• Payments can be made via bank transfer to:
  Bank Name: CIMB BANK
  Account Number: 86 0557462 4
• Other payment methods accepted: [insert payment methods].
• Bank charges or transaction fees are the responsibility of the Customer.

2.3 Price Adjustments

• All prices are subject to change due to exchange rates, fuel surcharges, taxes, or external factors.
• The Company will notify you of any price changes before finalizing your booking.

3. Cancellations and Refunds

3.1 Cancellation by the Customer

• Cancellations must be made in writing to cahayakembarahq@gmail.com.
• Cancellation fees apply as follows:
  [Insert cancellation policy]
• No refunds for unused services or no-shows.

3.2 Cancellation by the Company

• The Company may cancel or modify bookings due to unforeseen circumstances.
• Alternative arrangements or full refunds will be provided where applicable.

4. Travel Documents and Responsibilities

4.1 Passports and Visas

• Customers must ensure passports, visas, and travel documents are valid.
• The Company is not liable for issues arising from incomplete documents.

4.2 Travel Insurance

• We strongly recommend comprehensive travel insurance.
• The Company is not responsible for travel-related losses or damages.

5. Accommodation and Services

5.1 Accommodation Rentals

• Accommodation is subject to property owner/manager terms.
• The Company acts as an intermediary only.

5.2 Event Management (MICE)

• A detailed proposal will be provided for all MICE services.
• Changes may incur additional charges.

5.3 Theme Park and Other Tickets

• E-tickets are non-refundable and non-transferable unless stated otherwise.
• The Company is not responsible for operational changes at attractions.

6. Liability and Disclaimers

6.1 Limitation of Liability

• The Company acts as an agent for third-party suppliers and is not liable for their performance.
• The Company is not responsible for delays, natural disasters, political events, or disruptions.

6.2 Force Majeure

• The Company is not liable for failure due to force majeure events.

7. Complaints and Dispute Resolution

7.1 Complaints

• Complaints must be reported immediately during the trip or event.
• Formal written complaints must be submitted within 7 days after service completion.

7.2 Dispute Resolution

• Both parties agree to resolve disputes through mediation or arbitration under Malaysian law.
• Legal proceedings, if required, will be held in Selangor, Malaysia.

8. General Terms

8.1 Amendments to Terms

The Company may amend these Terms at any time. Updates will be posted on our website.

8.2 Privacy Policy

Personal data is handled in accordance with our Privacy Policy.

8.3 Governing Law

These Terms are governed by the laws of Malaysia.

Contact Information

By engaging with Cahaya Kembara Travel & Tour Sdn. Bhd.™, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.